Support

Energiem support center

Guides for CSV preparation, forecast metrics, MaKo analysis, SAP Utilities readiness, reports, billing, and integrations preview.

Getting started

Create a workspace, load the utilities demo, then review Forecast Intelligence, MaKo health, and SAP readiness.

Forecast files need timestamp and forecast_kwh. Actual files need timestamp and actual_kwh.

Include timestamp, message_type, process_type, market_partner, status, error_code, deadline, MaLo, MeLo, and reference fields.

MAPE measures relative accuracy. MAE and RMSE show absolute forecast error in kWh. Bias shows over- or under-forecasting.

Energiem highlights failures, overdue deadlines, repeated errors, market partners, process types, and top error codes.

Readiness items track area, owner, status, risk level, due date, blockers, and cutover confidence.

Quick actions

Use CSV-first workflows before any direct SAP, EDM, or MaKo system integration is configured.

Contact

Product help, CSV templates, upload issues, and report questions.

Subscription, invoice, and plan questions.

Paid beta walkthroughs, pilots, and enterprise discussions.

FAQ

What is Energiem?

Energiem is a utilities intelligence platform for forecast quality, MaKo health, and SAP Utilities readiness.

Who is Energiem for?

Utilities, Stadtwerke, suppliers, grid operators, direct marketers, BKV teams, energy consultants, and SAP Utilities project teams.

Is Energiem an ERP or billing system?

No. Energiem is an intelligence and reporting layer for exports, logs, readiness items, and operational datasets.

Does Energiem process real EDIFACT messages?

Energiem includes a beta parser for analysis-only workflows. It is not certified EDIFACT processing.

Is Energiem a MaKo gateway?

No. Energiem is not an official MaKo gateway. It analyzes CSV logs and beta-parses EDIFACT-like files for insights.

Is Energiem SAP-certified?

No. Energiem is not SAP-certified and does not imply SAP partnership.

What forecast data do I need?

A forecast CSV and an actuals CSV with timestamps and kWh values.

Can I start without SAP access?

Yes. You can start with CSV exports or realistic demo data.